How to use Google Business Messages

How to Turn On Google My Business Messaging Feature

You can now turn on messaging:

Google My Business App ( it was the only way)

1. Open the GMB app on your Android or Apple
2. Press on “Customers”
3. On the pop-up box press “Turn on messaging”

Google My Business Account Dashboard(New way)

1. Sign in to your Google My Business Account
2. Press on “Messages” in the left-hand side menu
3. Press on “Turn on messaging”

Google Maps App (New way)

1. Open the Google Maps app
2. Press on “Updates” on the bottom
3. Next press on the “Messages” Button
4. Choose the “Business” section
5. Press on “Settings”
6. Then “Turn on messaging”

See and Respond to customer messages on Google My Business

You can now see and respond to Google My Business customers’ messages:

Google Maps app(New way)

1. Open the Google Maps app
2. Press on “Updates” on the bottom
3. Next press on the “Messages” Button
4. Choose the “Business” section

Google My Business Account Dashboard(New way)

1. Sign in to your Google My Business Account
2. Press on “Messages” in the left-hand side menu
3. Choose the message on the left you wish to reply to
4. Type your message on the bottom

Google Search “My Business” Dashboard(New way)

Using Google Search Profile Dashboard under “Customers” (not available yet)

1. Go to Google
2. Input “My Business” and press search
3. Press on the “Customers” page

This means for the first time we will be able to use a computer to respond to messages instead of using the mobile, finally!

How Customers can message you

• Press Message/Quote Button on your Google My Business Profile (it was the only way)
• Start a conversation from any of your GMB Post
• Google Maps App » Update section
• They try to call you and you don’t answer, they will be prompted to send a message

Hope it helps

Professor M

Note: I am answering this question as I am a Google My Business Expert and Trainer