How to setup voicemail on AT&T prepaid

DETAILED STEPS

Learn how to reset your voicemail password

To reset your voicemail password for your AT&T PREPAID

SM

phone (formerly GoPhone

®

) or prepaid Wireless Home Phone:

1. Call 800.901.9878 (611 from your AT&T PREPAID phone or connected home phone).
2. Confirm or enter your 10-digit wireless number if prompted.
3. Say More options when prompted.
4. Say Change my voicemail password.
5. A Customer Service Representative will reset your voicemail password.

After resetting your password, you won’t receive new voicemail messages until you create a new password.

Create a new voicemail password

To create a new voicemail password for your AT&T PREPAID or Wireless Home Phone, ensure you are in an AT&T PREPAID coverage area. If you were given a temporary password, don’t use it while creating a new password. Ensure you use your AT&T PREPAID or Wireless Home Phone that had the voicemail reset.

1. Access your voicemail by selecting and holding 1 from the call screen.
2. Follow the prompts to create a new 7-15 digit voicemail password.
3. If you called the voicemail system, press the # key and hang up.
4. Turn your wireless device off and back on.
5. Attempt to access your voicemail again.